Return Policy

Last Updated:

Overview

At Presentswrboutiq, we strive to provide exceptional gift wrapping and handmade gift services. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

Gift Wrapping Services

Due to the custom and personalized nature of our gift wrapping services:

• Completed gift wrapping orders are generally not eligible for return or refund
• If you are not satisfied with the wrapping quality, please contact us within 48 hours of delivery
• We will work with you to resolve any issues and may offer a re-wrap or partial refund at our discretion
• Refunds for wrapping services are considered on a case-by-case basis

Handmade Gifts

For handmade and personalized gift items:

• Custom and personalized items are not eligible for return unless there is a manufacturing defect
• Standard handmade items may be returned within 14 days of delivery if unused and in original condition
• Items must be returned in their original packaging with all accessories included
• Return shipping costs are the responsibility of the customer unless the item is defective

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately within 48 hours of delivery
• Provide photos of the defect or damage
• We will arrange for a replacement or full refund, including return shipping costs
• We may request the return of the defective item for quality inspection

Return Process

To initiate a return:

• Contact us via email or phone to request a return authorization
• Provide your order number and reason for return
• Wait for approval and return instructions
• Ship the item back using the provided return address
• Refunds will be processed within 5-10 business days after we receive the returned item

Refund Method

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items (unless defective)
• Items that have been used, damaged, or altered by the customer
• Items returned after the specified return period
• Gift wrapping services that have been completed and delivered
• Items without proof of purchase

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Contact Us

For questions about returns or to initiate a return request, please contact us at:

Email: info@presentswrboutiq.world

Phone: +13108574649

Address: 10655 Wilshire Blvd, Los Angeles, CA 90024, United States

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